Shipping policy
Shipping Policy
Thank you for choosing Madbiker for your motorcycle repair and customization needs. We aim to provide exceptional service not only in our workshop but also in the handling and shipping of any items you may purchase from us. Please read the following shipping policy carefully to understand how we process and deliver your orders.
Shipping Methods and Timeframes:
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Standard Shipping: Most orders are processed and shipped within 1-3 business days after payment confirmation. Standard shipping typically takes between 3-7 business days for delivery, depending on your location.
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Express Shipping: For urgent orders, we offer express shipping options. Orders placed with express shipping are prioritized and typically delivered within 1-2 business days, depending on your location and the selected shipping carrier.
Shipping Costs:
Shipping costs vary depending on the size, weight, and destination of your order. You can view the shipping costs for your order during the checkout process before finalizing your purchase. We strive to offer competitive shipping rates and may occasionally provide promotional offers or discounts on shipping fees.
International Shipping:
We currently offer shipping within Australia. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience this may cause and are continuously exploring options to expand our shipping capabilities in the future.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date. If you encounter any issues with tracking your order or have questions about its status, please don't hesitate to contact us.
Shipping Restrictions:
Please note that certain items may be subject to shipping restrictions or regulations, particularly hazardous materials or oversized items. Additionally, we are unable to ship to P.O. boxes or APO/FPO addresses. If you have any concerns about shipping restrictions or requirements for specific items, please contact us before placing your order.
Shipping Damage or Loss:
While we take every precaution to ensure that your order is packaged securely and delivered safely, unforeseen circumstances such as shipping damage or loss may occur. If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately so that we can assist you in resolving the issue.